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Because customer feedback plays a very significant role in the way we run our company, your feedback is invaluable to us. Obviously we like compliments but if we are doing something wrong we need to know so that we can remedy the situation, therefore please be totally honest.

Please give the date and nature of the work we did so we know you are a genuine customer. Please do not include your receipt number or any other specifically identifiable information as this creates data protection law issues for us.

Please answer  the first five questions on a scale of 1 to 10 , where 1 equals terrible and 10 equals fantastic.

How would you rate the quality of the work we did for you?
How would you rate the efficiency with which we worked?
How would you rate the overall attitude and manner of our staff who attended your premises?
How would you rate our effectiveness from when you first made contact to when we first arrived?
How would you rate your overall experience of STT?
How would you rate your overall experience of STT?
Was there anything about our service that especially impressed you?
Was there anything about our service with which you were unhappy?
Would you recommend STT to your family or friends?
Do you have any specific suggestions for things we might do to improve our service?

Finally, we aim to ensure that all of our customers are 100% happy and satisfied with both the work we do and the way our staff conduct themselves. If you truly feel this is the case, would you be willing to write a few words – a testimonial – that we can use in promotional materials, including on our website? Please feel free to write as much or as little as you wish and please only include information that you are happy for us to  publish. Finally, please only use your first name (or a pseudonym if you are more comfortable with this) and your general area. 


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