Because customer feedback plays a very significant role in the way we run our company, your feedback is invaluable to us. Obviously we like compliments but if we are doing something wrong we need to know so that we can remedy the situation, therefore please be totally honest.
Please give the date and nature of the work we did so we know you are a genuine customer. Please do not include your receipt number or any other specifically identifiable information as this creates data protection law issues for us.
Please answer the first five questions on a scale of 1 to 10 , where 1 equals terrible and 10 equals fantastic.
Finally, we aim to ensure that all of our customers are 100% happy and satisfied with both the work we do and the way our staff conduct themselves. If you truly feel this is the case, would you be willing to write a few words – a testimonial – that we can use in promotional materials, including on our website? Please feel free to write as much or as little as you wish and please only include information that you are happy for us to publish. Finally, please only use your first name (or a pseudonym if you are more comfortable with this) and your general area.